Understanding Coercive Control | 0930-1230 | Katie Bielec

This session will be lead by Katie Bielec. For further information on Katie's background visit her website.

This session will help delegates to: -

• Build basic awareness
• Recognise red flags
• Reduce myths and misconceptions
• Encourage safe, appropriate signposting
• Create a community-wide safeguarding culture

It's not about turning people into specialists, but ensuring the “first conversation” someone has is safe, validating, and doesn’t close the door.

About the training: -

This course will be mostly by presentation, and will include a Q&A.

This training will be especially relevant for: -

General Public-Facing Roles

• Customer service staff
• Call centre and reception teams
• Leisure centre and gym staff
• Library staff
• Retail workers
• Hospitality staff (hotels, restaurants, bars)
• Transport staff (bus, rail, taxi, ferry)

Community & Civic Roles

• Faith leaders and volunteers
• Community group leaders
• Youth club volunteers
• Food bank and community pantry staff
• Sports coaches and club volunteers
• Community centre staff

Workplace & Corporate employers

• HR teams
• Line managers and supervisors
• Wellbeing or EDI leads
• Union reps
• Workplace champions or ambassadors

Local Authority & Public Services (Non‑Specialist)

• Customer-facing council staff (housing receptions, benefits teams, registrars)
• Environmental health officers
• Licensing teams
• Community wardens
• Library and cultural services staff

Education & Early Years (Non‑Safeguarding Specialists)

• Teaching assistants
• Administrative staff
• School office teams
• After-school club staff
• Early years assistants
• Governors and trustees

Health & Care (Entry-Level or Non‑Clinical)

• Receptionists and admin staff in GP surgeries
• Hospital porters and volunteers
• Dental reception teams
• Pharmacy counter staff
• Care home domestic staff
• Home care coordinators

Housing & Support (Non‑Specialist)

• Repairs and maintenance teams
• Housing customer service staff
• Supported accommodation volunteers
• Homelessness outreach volunteers

Migration, Refugee & Community Support

• Community navigators
• Volunteers supporting asylum seekers or refugees
• Cultural community groups