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This session will be lead by Katie Bielec. For further information on Katie's background visit her website.
This session will help delegates to: -
• Build basic awareness
• Recognise red flags
• Reduce myths and misconceptions
• Encourage safe, appropriate signposting
• Create a community-wide safeguarding culture
It's not about turning people into specialists, but ensuring the “first conversation” someone has is safe, validating, and doesn’t close the door.
About the training: -
This course will be mostly by presentation, and will include a Q&A.
This training will be especially relevant for: -
General Public-Facing Roles
- Customer service staff
- Call centre and reception teams
- Leisure centre and gym staff
- Library staff
- Retail workers
- Hospitality staff (hotels, restaurants, bars)
- Transport staff (bus, rail, taxi, ferry)
Community & Civic Roles
- Faith leaders and volunteers
- Community group leaders
- Youth club volunteers
- Food bank and community pantry staff
- Sports coaches and club volunteers
- Community centre staff
Workplace & Corporate employers
- HR teams
- Line managers and supervisors
- Wellbeing or EDI leads
- Union reps
- Workplace champions or ambassadors
Local Authority & Public Services (Non‑Specialist)
- Customer-facing council staff (housing receptions, benefits teams, registrars)
- Environmental health officers
- Licensing teams
- Community wardens
- Library and cultural services staff
Education & Early Years (Non‑Safeguarding Specialists)
- Teaching assistants
- Administrative staff
- School office teams
- After-school club staff
- Early years assistants
- Governors and trustees
Health & Care (Entry-Level or Non‑Clinical)
- Receptionists and admin staff in GP surgeries
- Hospital porters and volunteers
- Dental reception teams
- Pharmacy counter staff
- Care home domestic staff
- Home care coordinators
Housing & Support (Non‑Specialist)
- Repairs and maintenance teams
- Housing customer service staff
- Supported accommodation volunteers
- Homelessness outreach volunteers
Migration, Refugee & Community Support
- Community navigators
- Volunteers supporting asylum seekers or refugees
- Cultural community groups